Privacy & Data Protection Policy

PRIVACY POLICY

1. INTRODUCTION AND DEFINITIONS
1.1 This is the privacy policy referred to in the Terms and Conditions – Use of Website.

1.2 The term “Website” means the website accessible from this URL, being m8group.co.uk.

1.3 Other defined terms shall have the meanings given to them in the Terms of Use.

1.4 The terms “Data Controller” and “Personal Data” shall have the meanings given to them in the Data Protection Act 1998 (the “Act”).

1.5 For the purposes of the Act, the Data Controller shall be:

Motive8 Limited (company number 04013702) of First Floor, 65 High Street, Teddlington, Middlesex, TW11 8HA, if the location selected at the time you register on the Website is marked as such (or in the ‘South’)

in which case, any reference to “we” or “us” shall be a reference to Motive8 Limited, as the context permits.

1.6 This privacy policy (together with our terms of and any other documents referred to in it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us.

1.7 Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it. By visiting the Website, you are accepting and consenting to the practices described in this policy. If you have any questions at all about this privacy policy or the Website, please emai jenny.cromack@m8group.co.uk.

1.8 Our nominated representative for the purpose of the Act is Ms Jenny Cromack.

2. INFORMATION WE COLLECT FROM YOU
2.1 We will collect and process the following Personal Data (and other data):

(a) Information you give us. This is information about you that you give us by filling in forms on the Website (including health questionnaires which may include sensitive personal data) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Website, subscribe to our service, search for a product, place an order on the Website, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, click and use links provided throughout, use and engage with the website in any way and when you report a problem with the Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph;

(b) Information we collect about you. With regard to each of your visits to the Website we will automatically collect the following information:

(i) technical information, including the Internet protocol (IP) address used to connect your computer or alternative device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

(ii) information about your visit, including the full Uniform Resource Locators (“URL”), clickstream to, through and from the Website (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

(c) Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in payment and delivery services). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

3. USES MADE OF THE INFORMATION
3.1 We use information held about you in the following ways:

(a) Information you give to us. We will use this information:

(i) to carry out our obligations arising under the Terms of Use;

(ii) to provide you with information about other goods and services that are similar to those that you have already purchased, enquired about or otherwise engaged with;

(iii) to notify you about changes to the Website; and

(iv) to ensure that content from the Website is presented in the most effective manner for you and for your computer or internet enabled device.

3.2 Information we collect about you. We will use this information:

(a) to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b) to improve the Website to ensure that content is presented in the most effective manner for you and for your computer or internet enabled device;

(c) to allow you to participate in interactive features of our service, when you choose to do so;

(d) as part of our efforts to keep the Website safe and secure;

(e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(f) to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.

3.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. DISCLOSURE OF YOUR INFORMATION

4.1 We will disclose your personal information and Personal Data to third parties (including companies in our group):

(a) to give effect to clause 3.1 above;

(b) in the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets.

(c) if we are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.

(d) if we are under a duty to disclose or share your Personal Data in order to
comply with any legal obligation, or in order to enforce or apply Terms of Use and other agreements; or to protect the rights, property, or safety of the Website, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. WHERE WE STORE YOUR PERSONAL DATA

5.1 By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this privacy policy.

5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. YOUR RIGHTS

6.1 You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your Personal Data) if we intend to use your Personal Data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes in the account area where you can control your Personal Data options and where required on the forms we use to collect your Personal Data. You can also exercise the right at any time by contacting us using the contact details set out in the Terms of Use.

6.2 The Website may from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

6.3 Please refer to www.dataprotection.gov.uk for further information about your rights under the Act. You have the right to receive a copy of the information we hold about you by sending a request in writing (with a fee of £10) to us using the contact details set out in the terms of use.

7. COOKIES
7.1 The Website uses cookies to function and distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy below.

7.2 For more information about Cookies and how they are used please refer to https://ico.org.uk/for-the-public/online/cookies/.

8. CHANGES TO OUR PRIVACY POLICY

8.1 Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Version 1.0
January 2018

DATA PROTECTION POLICY

1. INTRODUCTION AND DEFINITIONS
1.1 This is the Data Protection Policy for Motive8 Limited (company number 04013702) of First Floor, 65 High Street, Teddington, Middlesex, TW11 8HA.

1.2 The nominated Data Protection Officer is Jenny Cromack.

1.3 ‘’Customer’’. Any person who signs up for the services offered by motive8 North such as exercise classes, personal training, gym membership in addition to voluntarily signing up for online offers and newsletters through the website.

1.4 ‘’Website’’. The website is m8group.co.uk.

2. DATA PROTECTION STATEMENT

2.1 To provide you with the correct advice and support in relation to our facilities and the services we offer, we need to hold and process certain personal data relating to you, including your identity, contact details and sensitive information relating to your health.

2.2 By joining our gym,or signing up for any of our services including personal training, classes, boot camps,you consent to allowing us to process this information.

3. TERMS OF USE – WEBSITE

3.1 The term “Website” means the website accessible from this URL, being www.m8north.co.uk

3.2 Other defined terms shall have the meanings given to them in the Terms of Use.

3.3 The terms “Data Controller” and “Personal Data” shall have the meanings given to them in the Data Protection Act 1998 (the “Act”).

3.4 For the purposes of the Act, the Data Controller shall be Motive8 Limited (company number 04013702) of First Floor, 65 High Street, Teddlington, Middlesex, TW11 8HA

3.5 The privacy policy (together with our terms of and any other documents referred to in it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. Our privacy policy can be found at above or at https://m8group.co.uk/privacy-policy/

3.6 Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it. By visiting the Website, you are accepting and consenting to the practices described in this policy. If you have any questions at all about this privacy policy or the Website, please email  jenny.cromack@m8group.co.uk.

3.7 Our nominated representative for the purpose of the Act is Ms Jenny Cromack.

4. INFORMATION WE COLLECT FROM YOU
4.1 We will collect and process the following Personal Data (and other data):

(a) Information you give us. This is information about you that you give us by filling in forms in our gym or on the Website (including health questionnaires which may include sensitive personal data) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Website, subscribe to our services, place an order on the Website, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, click and use links provided throughout, use and engage with the website in any way and when you report a problem with the Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph;

(b) Information we collect about you. With regard to each of your visits to the Website we will automatically collect the following information:

(i) technical information, including the Internet protocol (IP) address used to connect your computer or alternative device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

(ii) information about your visit, including the full Uniform Resource Locators (“URL”), clickstream to, through and from the Website (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

(c) Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in payment and delivery services). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

5. USES MADE OF THE INFORMATION
5.1 We use information held about you in the following ways:

(a) Information you give to us. We will use this information:

(i) to carry out our obligations arising under the Terms of Use;

(ii) to provide you with information about other goods and services that are similar to those that you have already purchased, enquired about or otherwise engaged with;

(iii) to notify you about changes to the Website; and

(iv) to ensure that content from the Website is presented in the most effective manner for you and for your computer or internet enabled device.

5.2 Information we collect about you. We will use this information:

(a) to supply our gym membership services including classes, personal training and gym memberships;

(b) to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(c) to improve the Website to ensure that content is presented in the most effective manner for you and for your computer or internet enabled device;

(d) to allow you to participate in interactive features of our service, when you choose to do so;

(e) as part of our efforts to keep the Website safe and secure;

(f) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(g) to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.

5.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

6. DISCLOSURE OF YOUR INFORMATION

6.1 We will disclose your personal information and Personal Data to third parties (including companies in our group):

(a) to give effect to clause 3.1 above;

(b) in the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets.

(c) if we are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.

(d) if we are under a duty to disclose or share your Personal Data in order to
comply with any legal obligation, or in order to enforce or apply Terms of Use and other agreements; or to protect the rights, property, or safety of the Website, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. WHERE WE STORE YOUR PERSONAL DATA

7.1 By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this privacy policy.

7.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Any paperwork completed when signing up for the services we offer will be stored securely.

7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. YOUR RIGHTS

8.1 You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your Personal Data) if we intend to use your Personal Data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes in the account area where you can control your Personal Data options and where required on the forms we use to collect your Personal Data. You can also exercise the right at any time by contacting us using the contact details set out in the Terms of Use.

7.2 The Website may from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

8.3 Please refer to www.dataprotection.gov.uk for further information about your rights under the Act. You have the right to receive a copy of the information we hold about you by sending a request in writing (with a fee of £10) to us using the contact details set out in the terms of use.

9. COOKIES
9.1 The Website uses cookies to function and distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy; https://m8group.co.uk/cookie-policy/

9.2 For more information about Cookies and how they are used please refer to https://ico.org.uk/for-the-public/online/cookies/.

10. CHANGES TO OUR DATA PROTECTION POLICY

10.1 Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Version 1.0
March 2018

Alice Ward

Operations

Alice has been in the fitness industry for over 15 years, one of her first places of work being motive8! Since then, Alice has gone on to work for some of the leading U.K gym providers and most recently managed a large corporate gym in Surrey, implementing innovative fitness trends and overseeing the health and wellbeing of the clients, alongside opening a second corporate club and managing a team of personal trainers and instructors. A keen interest in health and fitness drives Alice outside of work, spending regular time working out in the gym, outdoors or at home.

Monika Blaziak

Gym Maintenance Co-ordinator Manager

Monika is the Gym Maintenance Co-ordinator Manager for all gym and pool/leisure equipment and has a background in maintenance and accounts administration for property development companies.

Monika’s skills include accounting, IT and of course the backbone of all busy administration roles, multi-tasking!

In her spare time she likes to spend her free time with her dog Cezar, walking through parks and forests and also likes to relax with a good book at the end of the day. Monika is also interested in psychology, which she is currently studying.

Nick Sadler

Managing Director

Nick Sadler is the Founding Director of motive8 and has worked in the industry for 18 years. He has worked as the lead Gym and Spa consultant on projects across all sectors on a number of prestigious schemes with developers, architects, interior design agencies and managing agents. His expertise and consultancy on projects have ensured that the original design concepts are always met or exceeded whilst maintaining the future operational efficiency of the facility.

Jenny Cromack

DIRECTOR

Jenny’s specialism’s are fat loss and endurance training, she has a proven record in helping clients to lose weight, change their body image and simply feel amazing about themselves! Having seen what we can achieve with clients on a 1:1 basis, Jenny transfers these skills to be able to impact the health and wellbeing of corporate clients and groups.

A keen duathlete and triathlete, Jenny has recently started representing Great Britain for her age group. So, if she isn’t at work she will be cycling, swimming or running somewhere!

Sarah Cleland-Smith

DIRECTOR

Sarah has worked in the fitness industry for 17 years and is a co-owner of motive8. She has worked across all areas of the business, predominantly the day to day operations of the Gym and Spa facilities we currently manage on behalf of our clients. She has a key understanding of how design must meet operational requirements, ensuring the client and end user receive the best possible service and ongoing running costs are considered in the design. Her current focus is project management and financials.

Richard Moon

DIRECTOR

Richard has headed up the motive8 maintenance team for the past 12 years and became a Director and co-owner of the business in 2016. He provides service contracts and maintenance for all motive8 equipped facilities to ensure longevity and value for the client. The maintenance department currently services in excess of 200 sites in the UK. He works with the client and their onsite team to provide H&S best practice which includes daily checks of the facility. Richard also manages motive8 gym installations, ensuring equipment and design are delivered on time, safely and to a high standard.

Rob Clarke

DIRECTOR

Rob has worked in the leisure industry all of his working life and brings with him a huge amount of experience from the commercial leisure sector. He has provided consultancy to the majority of the country’s leading developers, architects and property management companies and is widely considered as one of the leading experts in residential leisure facilities.

Rob’s role at motive8 is a varied one and involves business development, overseeing the maintenance and management departments whilst also consulting on a variety of client projects.

Outside of the office, you will often find Rob walking his beloved Labrador in Windsor Great Park. Rob also enjoys travelling and spending time with his family.

Nikki Spratley

IQ coordinator

Nikki has always had a passion for helping people and after spending a number of years working in and running the Gym & Spa department, an opportunity to develop and grow motive8’s training division presented itself and so Nikki moved from overseeing the Gym & Spa team and managed sites to developing the training of our own team along with those from outside of motive8.

Outside of motive8, Nikki continues to work at a sports massage clinic helping her clients with various injuries along with making time for her own fitness and wellbeing.

Margaret Hamya

Bookkeeper

Margaret is our bookkeeper and joined the company in March of 2017.
She enjoys working on multiple projects within the finance department and uses her professional qualification in Finance and Accounting to generate the financial reports used by different stakeholders within the company.

In her spare time she gets involved in different life activities like spending time with family and friends and enjoys cooking.

Rolstone Langmead

Logistics & Gym Install Manager

Joining motive8 back in 2013 with the Gym & Spa department, Rolstone brought his experience from the customer service industry as well as 8 years’ experience as a personal trainer, the knowledge of which was spread into the department.

Rolstone now manages motive8 gym installations, ensuring equipment and design are delivered on time, safely and to a high standard. Providing H&S best practice and service support to our customers for all our products with the aid of our team of engineers. Rolstone is also working with our Maintenance team that currently services in excess of 200 sites in the UK to ensure longevity and value for the client.

Albert Spangenberg

Refurb and Technicians Manager

Albert started his career in facility maintenance and operations; he is now motive8’s Refurb and Technicians Manager. Albert launched a new department providing refurbished gym equipment to rent or buy which his background in mechanical engineering and manufacturing perfectly suits. He has worked in the fitness industry for the past 17 years. Albert is meticulous about how the equipment is maintained and is always looking at ways to improve the service motive8 can offer to their clients.

In his spare time he likes spend quality time with the family and work on mechanical projects.

Kamil Reyad

Maintenance Admin Assistant

Kamil is a recent law graduate with a background in customer service and sales, working within the maintenance administration team. His skills include IT, Multi-tasking and customer service.

In his spare time he enjoys going to the gym, boxing, practicing MMA, playing guitar, reading and gaming.

Warren Killeen

Head of Maintenance

Warren started his career as an Air-Conditioning and Refrigeration engineer servicing a wide range of commercial and industrial systems. He has over 20 years’ experience in the FM industry working for major players across the retail, hospitality and leisure sectors. With his technical and hands-on experience, Warren has always been happy to roll his sleeves up and get involved with works on sites when needed. In Warren’s spare time he enjoys DIY, quizzing and country walks. He is also involved with helping at his local Irish club organising charity fundraising nights and other events.

Kim Mead

Gym & Spa Design

Kim’s career began in the property industry, where she spent a number of years working for both estate agents and developers, giving her a broad spectrum of experience and knowledge of how the industry functions.

Kim has worked alongside Nick for the past 11 years and transforms his ideas & designs into 3D visuals and 2D floor layouts via CAD & Visio in line with the architect’s requirements. She brings together all project documentation including equipment specifications, quotes & project drawings. Once finalised and agreed, Kim procures all the required equipment.

In her spare time, Kim loves playing tennis, cooking and travelling.

Sally Ottewell

Gym & Spa Consultant

Sally has over 10 years’ experience in sales. She has worked within the communications industry for 12 years and made the move to motive8 because of her love for all things fitness.

Sally is passionate about gym and spa design and takes pride in each individual project, whether that be residential, corporate, commercial or within the hotel market. She consults, designs layouts and provides product advice on schemes nationwide with a range of developers, designers, project managers and private clients.

She enjoys being active, is a regular gym goer and has practiced yoga since being a teenager, qualifying to teach it in 2014.

Emma Jackson

ASSISTANT DESIGN CONSULTANT

Emma has recently joined the Gym and Spa Team, after graduating from the University of Nottingham with a masters in Product Design and Manufacture Engineering.
She is experienced in CAD, creating 3D visuals and has extensive design knowledge, which she’s now using to design gym and spa facilities.

In her spare time Emma enjoys travelling, cooking and spending time with her family and dogs.

Ashley Wright

Head of Gym & Spa Management

Ashley moved back to the UK after working as a singer in production shows around Europe. Starting in the fitness industry as a Personal Trainer, Ashley joined Motive8 as an Area Manager in 2019 before moving into the role of Head of Gym and Spa Management. Ashley oversees the Gym and Spa Department ensuring a high standard of service is met for the residents and motive8’s clients.

Away from work, Ashley still teaches spin classes at a number of gyms across London and enjoys cooking and travelling.

Josh Remedios

Gym & Spa Area Manager

Josh has worked for motive8 since 2013 after graduating from University of Portsmouth. He has worked his way up through the gym and spa department from Spa Operative, to Supervisor, Manager and now Area Manager. Josh works with the managers he oversees to provide facilities residents can enjoy as an extension to their homes as well as working closely with the estate management companies to ensure the standards at all sites remain high.

Outside of motive8 Josh is a keen on his travelling and adding to a growing list of countries he has visited as well as being passionate about his own fitness and football.

Lauren Alford

Gym & Spa Area Manager

Starting in the fitness industry as a Personal Trainer with a specialism for pre and post-natal exercise, Lauren moved into management and now oversees the running of several of motive8’s fully managed gym & spa contracts. Lauren deals with the day-to-day operations of these sites whilst ensuring a high standard of service is met for the residents and motive8’s clients.

Away from work, Lauren is a holistic therapist and yoga teacher. Having previously competed in multiple martial art disciplines, she still enjoys practicing them as part of her weekly workout routine.

Will Thompson

GYM & SPA AREA MANAGER

Will has worked in the leisure industry for 12 years. During this time, he has held many different roles all over the country in many different sectors of the leisure industry.
Will joined the motive8 team in August 2019 as Gym and Spa manager where he excelled and has since been promoted into the area manager role.

In his spare time Will enjoys spending time with friends and family and open water swimming in Shepperton lakes.

Kate Halsall

Personal Trainer & Biomechanics Coach

Kate is an enthusiastic personal trainer, and qualified biomechanics coach, who specialises in posture and back care. She has worked in the industry since 2009, and her other specialisms include weight/fat loss, group exercise and working with specialist populations.

On top of that, Kate loves working with groups of pregnant ladies as she is also pre and post-natal qualified! Exercise is a real passion of hers, and she can often be found riding her bike, going to fitness weekends, walking in the lake district – and she’s recently started participating in cycling sportives.

When it comes to advice, she claims “give it a try – what’s the worst that could happen?” is her greatest piece.

Emily Forbes

Personal Trainer

Emily is motive8’s in-house nutritionist, and doesn’t stop at just being a great personal trainer. Her effective programming and nutritional advice is highly popular and aimed at helping clients achieve a variety of fitness goals.

Not only is Emily passionate about nutrition though, as she also loves strength training and Yoga. She takes a holistic approach to exercise, nutrition and health as a whole, which no doubt makes for a recipe for success across the board.

Her greatest piece of advice is simply “consistency…this will help you achieve your goals for the long term.”