Gym Maintenance Contracts – the Best Solution for a Happy Gym

If you’ve just had a gym installed, or you are thinking about creating a workout space within your residential development, workplace or hotel, you need to consider how your clients will be enjoying these facilities in years to come. There’s a little more to owning a gym than installing some equipment and then leaving residents or guests to get on with it.

Let’s take a look at how gym maintenance contracts can help you get the best out of your gym and ensure your gym users are always happy.

Think about the ROI

These days, with such a focus on fitness amongst all generations and age groups, gyms are becoming focal points and must-have value-adds in residential developments as they are now being used more frequently than ever before.

As a result, cardio equipment is taking a pounding, weights – now a standard part of everybody’s workout routine – wear down and lose their grip and mats get dirty, ripped or worn.

If you levy a service charge for gym facilities then worn down or broken equipment is not really an option. Residents will insist that everything is working at peak performance.

This is where gym maintenance contracts come into play. Contracts help you keep everything running well and ensure any faults are addressed quickly and without fuss.

Let’s translate this into financial value. For example, if you have a gym with assets worth around £200,000, then an annual contract could cost around £2,500. In terms of ROI, this is a pretty small price to pay for ensuring your gym lasts longer.

Imagine the cost if you don’t maintain your equipment.

Warranties

We hear a lot of businesses say their warranty covers all they need for their gym equipment, but did you know that it doesn’t include wear and tear? The irony is that if you don’t look after your assets, then your warranty is invalid.

A maintenance contract will protect your gym gear from this issue as it will ensure parts are replaced, anything worn is updated and generally make sure your warranty works for you.

It also means the buyback value of the equipment is a lot higher than if you leave it, so if you are looking to upgrade in the future, then this is really going to help you manage the finances more effectively.

What kinds of gym maintenance contracts are there?

There are a range of contracts available to suit all business requirements. The more common framework is for annual, bi-annual or quarterly agreements.

Gyms without staff, such as residential developments or hotels, tend to work better on a quarterly contract as equipment wear and tear rates tend to be higher. For hotels, guests may not report faulty equipment, so having engineers on standby helps ensure problems are addressed quickly.

There are also occasions where a problem has a simple fix, so it’s always worth checking your contract has a phone support option.

We’ve had experiences where a piece of cardio equipment simply wasn’t plugged in, but this was sorted out over with a quick phone call. Otherwise, there would be a call-out charge. For an issue as simple as that, a call-out really is a not a good use of your money.

A good support contract will also guarantee work carried out, which means you get the best repair or servicing without cutting corners.

Making sure you have this in contract will reduce call-outs, therefore saving money.

Spotting a reputable gym maintenance company

Any maintenance contract worth its salt is provided by gym experts with in-depth knowledge of the market and who are fully trained and meet industry compliance standards.

Reporting structures will also be very clear from a reputable gym maintenance company, which usually includes checksheets and reporting to ensure you adhere to safety guidelines and equipment is serviced and deemed safe.

Perhaps more importantly, a good support contract will work with you to ensure you meet Health and Safety Executive regulations and that you have regular and reliable risk reports. For gyms that don’t tend to have staff in situ, these reports are invaluable.

Case study: Canary Central

Canary Central is a residential development in the heart of Docklands. We were approached by Galliard Homes, owners of the site, to upgrade their existing gym facilities.

We worked closely with the onsite management team and created a new gym space that was updated and more aligned to residents’ needs.

By working collaboratively with the management team, the project was a great success – so much so one of the managers won an award for the project – so we were then asked to put together a maintenance contract.

Over two years later and we’re still working with Canary Central to ensure their equipment and facilities are working at their best.

It’s easy to think you don’t need to worry about maintenance contracts but getting a return on your investment is hard to ignore. Although gyms come in all shapes and prices, you’re still making a purchase, and one that should last many years, so support and maintenance is well worth the investment.

For more information on motive8 gym maintenance packages please visit: Gym Maintenance

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Victor Adegbesan

Handyman & Equipment Installation Engineer

Victor was welcomed into the logistics and gym install team team in 2023.

New to gym installation and maintenance, Victor is extensively experienced in the involved applications via previous positions, interests and hobbies.

With a long standing passion for fitness and discipline, Victor has been embedded within the gym scene for many years and was the primary attraction to his current position.

In his free time he enjoys staying fit and healthy, and spending time with his family and friends.

Ashley Wright

Head of Gym & Spa Management

Ashley Wright is the Head of Gym & Spa Management at motive8. She is a leading industry expert in gym and spa management, working with gym and spa facilities all over the UK.

Ashley joined motive8 in 2019, initially as Gym & Spa Area Manager before being promoted into her current role. Ashley’s background encompasses Personal Training, working for prestigious brands such as Nuffield Health and Digme Fitness; as well as service management.

Ashley’s on the ground knowledge of the industry coupled with service management experience allows her to take a holistic view of motive8’s corporate and residential offerings. Ashley works closely with Area Managers to support them and their onsite teams in all aspects of running motive8’s managed residential facilities, ensuring residents receive a bespoke service at each of motive8’s gym and spas.

A key aspect of Ashley’s day to day role is to ensure a true community feel is achieved across all of motive8’s sites, creating more opportunities for residents to enhance their wellbeing journeys through events, workshops and specialist classes. She works closely with the Area Managers to support them and their onsite teams in all aspects of the running of motive8’s residential facilities.

Away from work, Ashley still teaches spin classes at a number of gyms across London and enjoys cooking and travelling.

Nick Sadler

Managing Director

Nick Sadler is the Founding Director of motive8 and has worked in the industry for 18 years. He has worked as the lead Gym and Spa consultant on projects across all sectors on a number of prestigious schemes with developers, architects, interior design agencies and managing agents. His expertise and consultancy on projects have ensured that the original design concepts are always met or exceeded whilst maintaining the future operational efficiency of the facility.

Jenny Cromack

DIRECTOR

Jenny is a leading expert in personal training and service delivery, with over 20 years’ experience in the gym and leisure industry.  

A driving force within motive8, Jenny set up motive8 North alongside motive8 Founding Director, Nick Sadler, in 2011, before merging with the wider motive8 brand in 2018.

A key facet of Jenny’s role is to run the motive8 Personal Training studio in Leeds. With extensive experience as a Personal Trainer, Jenny leads motive8’s inductions; working across a range of motive8’s portfolio including unmanned sites and placing a focus on first rate, bespoke service delivery as a key priority.

Jenny has also been instrumental in the development of motive8’s flagship commercial gym in York, Supersonic Fitness, which opened in 2018; as well as working with developers to enhance the functionality of motive8’s own booking system, which is used in both unmanned and manned facilities to manage classes and gym attendance to offer an affordable and effective solution for clients. Jenny brings an informed, progressive approach to business development and innovation for motive8, strengthened by her broad on the ground experience.

Before becoming a Director at motive8 Jenny owned and ran a personal training company for nearly four years, and has previously held positions as Health Club & Spa Manager, working within the Radisson Edwardian for Fitness Express, and Assistant Gym Manager for corporate law firm, Addleshaw Goddard.

A keen duathlete and triathlete who has represented Great Britain for her age group, outside of work Jenny loves spending time with family and friends, alongside her much-loved sports of cycling, swimming and running.

Sarah Cleland-Smith

DIRECTOR

Sarah has worked in the fitness industry for 17 years and is a co-owner of motive8. She has worked across all areas of the business, predominantly the day to day operations of the Gym and Spa facilities we currently manage on behalf of our clients. She has a key understanding of how design must meet operational requirements, ensuring the client and end user receive the best possible service and ongoing running costs are considered in the design. Her current focus is project management and financials.

Richard Moon

DIRECTOR

Richard is a leading industry expert in gym and spa maintenance and has been a Director and a co-owner of motive8 since 2016. He was responsible for setting up the maintenance department 15 years ago, starting with just one maintenance contract, to now, over 250 and has supported across multiple different roles throughout the company over this period.

Richard’s key responsibility at motive8 is to head up the maintenance division, which provide service and maintenance contracts for all motive8 equipped facilities to ensure longevity and value for the client. The maintenance department currently services in excess of 250 sites across the UK. Richard and his team work with the client and their onsite teams to provide H&S best practice, daily maintenance checks and aftercare packages.

Richard enjoys working at motive8 and within the leisure industry. Internally, he enjoys the people he works with and being part of a team. Externally, he finds it fulfilling to provide a service to his clients that makes him happy: “I am in a fortunate position that the decisions I make have an impact”.

Rob Clarke

DIRECTOR

Rob has worked in the leisure industry for nearly 20 years and brings with him a wealth of experience from the commercial leisure sector. He has provided consultancy to the majority of the country’s top developers, architects and property management companies, and is widely considered as one of the leading experts in residential leisure facilities.

Rob has been with motive8 for nearly seven years, having previously held a long-term position at The Hogarth Group’s The Park Club as Facilities Manager and Health & Safety Manager, before transferring to The Weybridge Health Club & Spa as Operations Manager. At motive8, Rob has been a key member of the team as a Gym & Spa Consultant, Pool & Spa Maintenance Manager, and latterly, Head of Operations, before moving onto the company’s board of directors in 2020. 

Rob’s key responsibilities at motive8 involve business development; overseeing the maintenance and management departments; and consulting on a variety of client projects. A values-driven professional, 2021 saw Rob work with the motive8 team to produce a series of social initiatives including the Empowering Performance ambassador programme, supporting athletes to reach their goals; carbon offsetting with Make It Wild; and creating a Wellbeing Committee for employees.

Sheena Sudera

Office Manager & HR Coordinator

Sheena joined the motive8 team in 2024, with over 15 years’ experience as a PA, her position is essential to the smooth running of the office. From managing office operations to supporting the heads of departments, Sheena’s role is to provide administrative support and develop relationships across all departments within the company.

Away from motive8, Sheena is a keen runner and qualified personal trainer, championing women in supporting them with their physical and mental health.

Nisha Hansewraj

Accountant

Nisha graduated from university with a BA Hons in Accounting and Finance. Since then, she has gained significant experience and knowledge in all aspects of accounting and finance. She has joined our accounts team and is responsible for managing our books and preparing relevant financial reports for the business. She is very productive in challenging roles and as a self-motivated and meticulous person is willing to learn new skills and develop existing knowledge.

Outside of work, Nisha enjoys spending time with her family and exploring nature, especially taking scenic countryside walks. Cooking and baking is another of Nisha’s passions. 

Rolstone Langmead

Logistics & Gym Install Manager

Joining motive8 back in 2013 with the Gym & Spa department, Rolstone brought his experience from the customer service industry as well as 8 years’ experience as a personal trainer, the knowledge of which was spread into the department.

Rolstone now manages motive8 gym installations, ensuring equipment and design are delivered on time, safely and to a high standard. Providing H&S best practice and service support to our customers for all our products with the aid of our team of engineers. Rolstone is also working with our Maintenance team that currently services in excess of 200 sites in the UK to ensure longevity and value for the client.

Albert Spangenberg

Refurb and Technicians Manager

Albert started his career in facility maintenance and operations; he is now motive8’s Refurb and Technicians Manager. Albert launched a new department providing refurbished gym equipment to rent or buy which his background in mechanical engineering and manufacturing perfectly suits. He has worked in the fitness industry for the past 17 years. Albert is meticulous about how the equipment is maintained and is always looking at ways to improve the service motive8 can offer to their clients.

In his spare time he likes spend quality time with the family and work on mechanical projects.

Monika Blaziak

Gym Maintenance Co-ordinator Manager

Monika is the Gym Maintenance Co-ordinator Manager for all gym and pool/leisure equipment and has a background in maintenance and accounts administration for property development companies.

Monika’s skills include accounting, IT and of course the backbone of all busy administration roles, multi-tasking!

In her spare time she likes to spend her free time with her dog Cezar, walking through parks and forests and also likes to relax with a good book at the end of the day. Monika is also interested in psychology, which she is currently studying.

Kamil Reyad

Maintenance Admin Assistant

Kamil is a recent law graduate with a background in customer service and sales, working within the maintenance administration team. His skills include IT, Multi-tasking and customer service.

In his spare time he enjoys going to the gym, boxing, practicing MMA, playing guitar, reading and gaming.

Kim Mead

Gym & Spa Design

Kim’s career began in the property industry, where she spent a number of years working for both estate agents and developers, giving her a broad spectrum of experience and knowledge of how the industry functions.

Kim has worked alongside Nick for the past 11 years and transforms his ideas & designs into 3D visuals and 2D floor layouts via CAD & Visio in line with the architect’s requirements. She brings together all project documentation including equipment specifications, quotes & project drawings. Once finalised and agreed, Kim procures all the required equipment.

In her spare time, Kim loves playing tennis, cooking and travelling.

Sally Ottewell

Gym & Spa Consultant

Sally has over 10 years’ experience in sales. She has worked within the communications industry for 12 years and made the move to motive8 because of her love for all things fitness.

Sally is passionate about gym and spa design and takes pride in each individual project, whether that be residential, corporate, commercial or within the hotel market. She consults, designs layouts and provides product advice on schemes nationwide with a range of developers, designers, project managers and private clients.

She enjoys being active, is a regular gym goer and has practiced yoga since being a teenager, qualifying to teach it in 2014.

Josh Remedios

Gym & Spa Area Manager

Josh has worked for motive8 since 2013 after graduating from University of Portsmouth. He has worked his way up through the gym and spa department from Spa Operative, to Supervisor, Manager and now Area Manager. Josh works with the managers he oversees to provide facilities residents can enjoy as an extension to their homes as well as working closely with the estate management companies to ensure the standards at all sites remain high.

Outside of motive8 Josh is a keen on his travelling and adding to a growing list of countries he has visited as well as being passionate about his own fitness and football.

Lily Lamthong

Assistant design consultant

Lily joined the Gym & Spa design team in 2023. She is an architecture graduate with years of experience in architectural practice, now transferring her architectural skills into her role at motive8.

With her love for the gym and all things design, she provides creative and administrative support to the design team. This includes tasks such as creating 3D visualisations, 2D design drawings and quotes.

In her free time she enjoys cooking, travelling and weight training. She also volunteers her time to the Lao Association in the UK. 

Sarah Humphreys

Gym & Spa Area Manager

Sarah has worked in the leisure industry since the age of 17, starting out as a Fitness Instructor initially, then working as Sales Manager and then progressing to Club Manager. Sarah joined motive8 in January 2020 as a Gym and Spa Manager of our first Manchester gym & spa facility before being promoted into the role of Area Manager to oversee our growing operation in Manchester and the North West. Outside of motive8 Sarah enjoys running, Personal Training as well as spending time with family and friends.

Bradley Dixon

GYM & SPA AREA MANAGER

Bradley has worked in the leisure industry since the age of 16, starting as a Lifeguard and progressing through various management roles which also took him to working and living abroad both in Dubai and Australia. Bradley joined motive8 in June in 2020 as a Gym and Spa Manager before being promoted into the role of Area Manager.

Outside of motive8 Bradley also enjoys teaching various group exercise classes as well as spending time with friends and travelling.

Kate Halsall

Personal Trainer & Biomechanics Coach

Kate is an enthusiastic personal trainer, and qualified biomechanics coach, who specialises in posture and back care. She has worked in the industry since 2009, and her other specialisms include weight/fat loss, group exercise and working with specialist populations.

On top of that, Kate loves working with groups of pregnant ladies as she is also pre and post-natal qualified! Exercise is a real passion of hers, and she can often be found riding her bike, going to fitness weekends, walking in the lake district – and she’s recently started participating in cycling sportives.

When it comes to advice, she claims “give it a try – what’s the worst that could happen?” is her greatest piece.

Emily Forbes

Personal Trainer

Emily is motive8’s in-house nutritionist, and doesn’t stop at just being a great personal trainer. Her effective programming and nutritional advice is highly popular and aimed at helping clients achieve a variety of fitness goals.

Not only is Emily passionate about nutrition though, as she also loves strength training and Yoga. She takes a holistic approach to exercise, nutrition and health as a whole, which no doubt makes for a recipe for success across the board.

Her greatest piece of advice is simply “consistency…this will help you achieve your goals for the long term.”

Warren Killeen

Head of Maintenance

Warren started his career as an Air-Conditioning and Refrigeration engineer servicing a wide range of commercial and industrial systems. He has over 20 years’ experience in the FM industry working for major players across the retail, hospitality and leisure sectors. With his technical and hands-on experience, Warren has always been happy to roll his sleeves up and get involved with works on sites when needed. In Warren’s spare time he enjoys DIY, quizzing and country walks. He is also involved with helping at his local Irish club organising charity fundraising nights and other events.

Alice Ward

Operations

Alice has been in the fitness industry for over 15 years, one of her first places of work being motive8! Since then, Alice has gone on to work for some of the leading U.K gym providers and most recently managed a large corporate gym in Surrey, implementing innovative fitness trends and overseeing the health and wellbeing of the clients, alongside opening a second corporate club and managing a team of personal trainers and instructors. A keen interest in health and fitness drives Alice outside of work, spending regular time working out in the gym, outdoors or at home.

Jo Hunt

Gym & Spa OPERATIONS MANAGER

Jo has worked within the fitness industry for 11 years, starting as a fitness instructor to personal trainer working her way through to being a general manager for the UK’s largest gym operator. 

With Jo’s extensive knowledge and experience within the commercial fitness industry, she is working with our managed London sites to maintain & build processes to streamline our operations alongside ensuring our sites are hosting events throughout each month to build a sense of community. 

In her spare time Jo enjoys going out for long country walks with her dog, playing rugby and teaching dance at her local dance school.

Maintenance and servicing

Protect your investment, meet compliance regulations and prevent costly breakdowns. Our experienced pool engineers schedule regular maintenance visits or can attend as requested for events such as preparing an outdoor pool for summer. Our maintenance covers all kinds of pool, spa and water features for:

Repair & Refurbishment

Keep your facilities looking fresh, modern and in pristine condition. motive8 can advise you on the latest trends in design, sustainability and efficiency to make sure your pool and spa continue to give your site a competitive advantage.

Emergency Response

Keep disruption to a minimum with our emergency call-out service. Our engineers will quickly run diagnostic tests and carry out repairs during the visit if possible. motive8 know how important it is to get your pool, spa or water feature back up and running as soon as possible.

Albert Spangdenberg

Rental and refurb manager

Albert started his career in facilities maintenance and operations and is now a Senior Engineer. With Albert’s background in mechanical engineering and manufacturing, he has recently headed up a new department within motive8 providing refurbished gym equipment to rent or buy. He has worked in the fitness industry for the past 17 years. Albert is very meticulous at how the equipment is maintained and always aims to improve on efficiency of how this service is provided.

In his spare time he likes spend quality time with his family and work on mechanical projects.

Filip Kozlowski

Services manager

Filip is responsible for the day to day running of our Inductions Department, and assists residents across our un-manned gym facilities with arranging their inductions and personal training sessions, as well as managing the group exercise schedules delivered across different schemes.

Outside of the day time job, Filip also delivers Personal Training both in-house as well as on a self-employed basis, which is how he originally entered the Fitness Industry space in 2016.

Always taking the opportunity to promote health and wellbeing whenever possible, a bit of advice from Filip– “The easiest way to always stay fit is having a kettlebell at hand!”

ADRIAN QUINTON

GYM & SPA AREA MANAGER

After working as a professional actor and dancer for almost a decade, Adrian moved into the fitness industry in 2015. He has moved through various fitness management roles within Operations and Customer Service, as well as being a fitness instructor. He joined Motive8 in 2020 as a Gym & Spa Manager before being promoted to Area manager.

Mental health is as important as physical health for Adrian. Outside work, he likes to meditate daily and also still dabbles in theatre through Movement Direction and Choreography.

Lily Lamthong

Assistant design consultant

Lily joined the Gym & Spa design team in 2023. She is an architecture graduate with years of experience in architectural practice, now transferring her architectural skills into her role at motive8.

With her love for the gym and all things design, she provides creative and creative support to the design team. This includes tasks such as creating 3D visualisations, 2D design drawings and quotes.

In her free time she enjoys cooking, travelling and weight training. She also volunteers her time to the Lao Association inn the UK.