FAQs

GYM & SPA FAQS

Installing a new gym in your home or office could feel like a daunting task if you didn’t have an expert team on your side. In our experience there are some questions that nearly all customers ask. We’ve compiled this list of gym & spa FAQs to help answer some of the most common questions, and for those more technical questions, we’d love you to get in touch.

This all depends on the number of people using the gym and the demographic of those users.

As a general point, it is never good approach to fill a gym full of equipment. There is a lot of value in empty space, whether it’s for occasional classes, a stretching area, for weights, or just not to make the place feel cluttered.

For a corporate gym, listening to the demands of your employees will give a good estimate for what equipment is needed.

This question does not apply to private gyms, as you would just use your normal shower at home.

Residential gyms that have a swimming pool, steam room or a sauna will need a shower facility.

Showers in an office gym are essential. Leaving out shower facilities from a corporate gym creates a usage barrier. Employees will only be able to use the gym after working hours, which will create a traffic jam of people working out before going home to shower.

It may also result in falling office gym membership, as staff may find another local gym to go to before work/during lunch that has shower facilities.

We supply a specific solution called USOL. This is our preferred product for cleaning gym equipment. You could use an extremely diluted solution of soapy water, but no more than a thumb nail measurement of soap. Sweat contains salt, and salt-based dirt and dust does not need much encouragement to remove. Excess soap can cause smearing and other problems to gym floors, mirrors and equipment.

This depends on how often it is used. The recommended schedule for servicing equipment is once a quarter. The maximum amount of time should be once a year.

Depending on the order, delivery time is typically between 2 -8 weeks.

A gym with a swimming pool must be staffed.

It is recommended that dry gyms have at least part-time staff for inductions, demonstrations and classes. In our post on how to make money from your corporate gym we recommend that the gym is staffed during the most popular hours.

This depends on how regularly the spa/sauna/ steam room is used.

A busy residential gym should be checked once every 30 minutes with a fuller service once per week.

There are no rules for colour or shape of lighting, but they must be safe. Lighting must not be too bright, and must be spaced evenly to avoid disorientating gym users.

Another reason for avoiding very bright lighting is that it can make a gym space feel quite clinical, and not a relaxing environment.

Yes. See our answer to the question about flooring for more details.

We work with several specialist contractors during a gym fit-out, including an acoustician. Getting the right acoustics in a gym are an essential part of the buil

A good gym is always built with user comfort in mind. For this reason, we always recommend at least one water machine.

A mains-fed water machine is better than the bubble water machines, as the water supply to these need to be replaced regularly.

There are a number of clever ways of tidily storing equipment in a gym. Wall racks and cupboards are a must for any equipment items that can be left out on the gym floor causing potential trip hazards. Cupboards are used for the larger items, like spin bikes, and racks are always useful for storing kettle bells, dumbbells, bars etc.

Modern top of the range equipment is internet ready. A mains supply and coaxial aerial point is needed for these.

2.6 meters – this is for any gym with treadmills, cross trainers, steppers. These are the tallest types of equipment.

A gym for just stretching, weights and classes could be a lower height of 2.4 meters, but it is all about what will feel a comfortable space to workout in.

Each gym-build requires the work of different specialisms. Work with several specialists and contractors for heating, lighting, cooling.

Any AV (audio visual) equipment that is high quality will always encourage members to use the gym. Focus on quality so that members feel they get the most from their subscription.

Each gym floor is specifically tailored to the demands of the gym. Gym floor areas are divided into zones depending on the type of activity. This determines their thickness, grip, amount of acoustic protection etc.

When choosing the flooring for an office gym, consider who is above and below. Treadmills are some of the loudest pieces of equipment in a gym. It is essential to ensure that people working around the gym are taken into consideration. Excessive noise pollution from a corporate gym is less than ideal and can lead to problems.

Always make sure that a floor is easy to clean and does not wear quickly.

From an aesthetic point – don’t use carpet.

INDUCTION FAQS

A key part of our fitness service is delivering inductions across our unmanned residential gym sites. We’ve compiled this list of gym induction FAQs to help answer some of the most common questions, but if there is anything further you need to know, we’d love you to get in touch.

A gym induction is required at most sites because the gym is essentially unmanned and, to cover their health and safety requirements, the Estate Management require all residents to be shown how to safely use the gym. motive8 is hired to deliver this service on behalf of the development’s managing agents.

· Signing of PARQ- Health Questionnaire Form and Disclaimer Forms
· Covering the use of cardio equipment in the gym
· Covering the key features of the strength equipment
· Covering the use and safety of using free weights
· Showing any other equipment and training areas such as stretching spaces and smaller resistance training items – mats, medicine balls and Swiss balls
· Housekeeping and Health & Safety – Fire Exits, Cleaning Stations, Air Conditioning and Audio Visual Controls, Water Stations, Etiquette Signage
· Answering any questions that a resident might have surrounding training in the gym, further services and how to report issues

The meeting point will vary across sites, however you will be informed of this over the phone at the time of your booking. The Concierge Team should be able to direct you to the gym if you are unsure of where it is located, however outside the gym is a common meeting point, or outside the main door to the gym .

When a new site launches, some inductions are paid for by the Estate Management and are therefore free to residents, but these are usually only for new gyms and only on a set number of specified dates and agreed periods during the initial launch phase. Outside of these dates and sessions, or if the Estate Management does not chose to offer free inductions, the following fees will apply.

Gym inductions cost £35.00* per person if part of a pre-scheduled group session. Inductions are set and paid for on a per person basis, therefore each resident will be required to pay for their induction individually, even if residing in the same property as another person wishing to use the gym.

If a 1-2-1 induction is requested at an alternative time to the pre-scheduled group sessions, there is a £15.00 surcharge. The resident will therefore have to pay £50.00** for a 1-2-1 induction at an alternative time to be organised with a motive8 trainer.

At some sites, where inductions are not compulsory, you can still opt to have one at a cost of £50.00 per person. If two or more people from the same apartment want to book an induction that is not at the time of a scheduled group induction, a fee of £35.00 per person will apply and payment must be completed at the same time.

At the time of booking we will ask you if you are an owner or a tenant. We need to know this information because, at some sites, property owners do not pay for their inductions directly – this is paid for by the estate management company or property developer.

* There are some site specific variances in the price for gym inductions; this will be made clear to you at the time of booking.
** The surcharge will always be £15, but the overall price for a 1-2-1 induction will be relative to the initial group cost as set by the relevant Estate Management.

For most gyms, there is no ongoing monthly membership fee. The cost of the induction is a one off payment, payable at the time of booking.

Some specified sites do have a membership fee; however this arrangement is between you, as a property owner or tenant, and the estate management company, not with motive8.

motive8 is hired as a contractor to deliver gym inductions on behalf of your Estate Management. The fee for the induction covers the cost of the trainer to deliver your induction and also the booking and administration to organise the induction. Your service charge does not cover the cost of an induction and motive8 does not take a share of your service charge for the purpose of gym inductions.

We have to cover the cost and time to book the personal trainer to visit your location at a more convenient time.

Training kit is not a requirement for an induction as we understand that you may be coming along straight from work. Whilst it is useful to come prepared to try machines out during an induction, this will not be an opportunity to look closely at your technique and form in detail due to the group setting of the inductions.

Our Personal Trainer will issue you with an Induction Confirmation Receipt. This should be taken to the concierge along with your fob where they will be able to programme the fob to access the gym area.

At some sites you will be given a code for the gym area following the gym induction.

If payment has not been received by motive8, we will not be able to issue access to the gym until payment has been confirmed as received.

The gym is 24/7 unless specified; however specific sites have differing open and close times. Your key fob will often control access times anyway.

We advise that children do not attend gym inductions or the gym at any time. The induction is an opportunity for all residents to listen to information surrounding health and safety and distraction from children should be avoided.

The gym is not deemed a safe place for children to be left to their own devices whilst you work out. In addition, residents should be able to enjoy the facility without the disturbance or worry that children are within their proximity.

We advise that you speak directly to your estate management team should you feel the need to bring your child to the gym as they will be able to offer further advice specific to your facility.

Alice Ward

Operations

Alice has been in the fitness industry for over 15 years, one of her first places of work being motive8! Since then, Alice has gone on to work for some of the leading U.K gym providers and most recently managed a large corporate gym in Surrey, implementing innovative fitness trends and overseeing the health and wellbeing of the clients, alongside opening a second corporate club and managing a team of personal trainers and instructors. A keen interest in health and fitness drives Alice outside of work, spending regular time working out in the gym, outdoors or at home.

Monika Blaziak

Gym Maintenance Co-ordinator Manager

Monika is the Gym Maintenance Co-ordinator Manager for all gym and pool/leisure equipment and has a background in maintenance and accounts administration for property development companies.

Monika’s skills include accounting, IT and of course the backbone of all busy administration roles, multi-tasking!

In her spare time she likes to spend her free time with her dog Cezar, walking through parks and forests and also likes to relax with a good book at the end of the day. Monika is also interested in psychology, which she is currently studying.

Nick Sadler

Managing Director

Nick Sadler is the Founding Director of motive8 and has worked in the industry for 18 years. He has worked as the lead Gym and Spa consultant on projects across all sectors on a number of prestigious schemes with developers, architects, interior design agencies and managing agents. His expertise and consultancy on projects have ensured that the original design concepts are always met or exceeded whilst maintaining the future operational efficiency of the facility.

Jenny Cromack

DIRECTOR

Jenny’s specialism’s are fat loss and endurance training, she has a proven record in helping clients to lose weight, change their body image and simply feel amazing about themselves! Having seen what we can achieve with clients on a 1:1 basis, Jenny transfers these skills to be able to impact the health and wellbeing of corporate clients and groups.

A keen duathlete and triathlete, Jenny has recently started representing Great Britain for her age group. So, if she isn’t at work she will be cycling, swimming or running somewhere!

Sarah Cleland-Smith

DIRECTOR

Sarah has worked in the fitness industry for 17 years and is a co-owner of motive8. She has worked across all areas of the business, predominantly the day to day operations of the Gym and Spa facilities we currently manage on behalf of our clients. She has a key understanding of how design must meet operational requirements, ensuring the client and end user receive the best possible service and ongoing running costs are considered in the design. Her current focus is project management and financials.

Richard Moon

DIRECTOR

Richard has headed up the motive8 maintenance team for the past 12 years and became a Director and co-owner of the business in 2016. He provides service contracts and maintenance for all motive8 equipped facilities to ensure longevity and value for the client. The maintenance department currently services in excess of 200 sites in the UK. He works with the client and their onsite team to provide H&S best practice which includes daily checks of the facility. Richard also manages motive8 gym installations, ensuring equipment and design are delivered on time, safely and to a high standard.

Rob Clarke

DIRECTOR

Rob has worked in the leisure industry all of his working life and brings with him a huge amount of experience from the commercial leisure sector. He has provided consultancy to the majority of the country’s leading developers, architects and property management companies and is widely considered as one of the leading experts in residential leisure facilities.

Rob’s role at motive8 is a varied one and involves business development, overseeing the maintenance and management departments whilst also consulting on a variety of client projects.

Outside of the office, you will often find Rob walking his beloved Labrador in Windsor Great Park. Rob also enjoys travelling and spending time with his family.

Nikki Spratley

IQ coordinator

Nikki has always had a passion for helping people and after spending a number of years working in and running the Gym & Spa department, an opportunity to develop and grow motive8’s training division presented itself and so Nikki moved from overseeing the Gym & Spa team and managed sites to developing the training of our own team along with those from outside of motive8.

Outside of motive8, Nikki continues to work at a sports massage clinic helping her clients with various injuries along with making time for her own fitness and wellbeing.

Margaret Hamya

Bookkeeper

Margaret is our bookkeeper and joined the company in March of 2017.
She enjoys working on multiple projects within the finance department and uses her professional qualification in Finance and Accounting to generate the financial reports used by different stakeholders within the company.

In her spare time she gets involved in different life activities like spending time with family and friends and enjoys cooking.

Rolstone Langmead

Logistics & Gym Install Manager

Joining motive8 back in 2013 with the Gym & Spa department, Rolstone brought his experience from the customer service industry as well as 8 years’ experience as a personal trainer, the knowledge of which was spread into the department.

Rolstone now manages motive8 gym installations, ensuring equipment and design are delivered on time, safely and to a high standard. Providing H&S best practice and service support to our customers for all our products with the aid of our team of engineers. Rolstone is also working with our Maintenance team that currently services in excess of 200 sites in the UK to ensure longevity and value for the client.

Albert Spangenberg

Refurb and Technicians Manager

Albert started his career in facility maintenance and operations; he is now motive8’s Refurb and Technicians Manager. Albert launched a new department providing refurbished gym equipment to rent or buy which his background in mechanical engineering and manufacturing perfectly suits. He has worked in the fitness industry for the past 17 years. Albert is meticulous about how the equipment is maintained and is always looking at ways to improve the service motive8 can offer to their clients.

In his spare time he likes spend quality time with the family and work on mechanical projects.

Kamil Reyad

Maintenance Admin Assistant

Kamil is a recent law graduate with a background in customer service and sales, working within the maintenance administration team. His skills include IT, Multi-tasking and customer service.

In his spare time he enjoys going to the gym, boxing, practicing MMA, playing guitar, reading and gaming.

Warren Killeen

Head of Maintenance

Warren started his career as an Air-Conditioning and Refrigeration engineer servicing a wide range of commercial and industrial systems. He has over 20 years’ experience in the FM industry working for major players across the retail, hospitality and leisure sectors. With his technical and hands-on experience, Warren has always been happy to roll his sleeves up and get involved with works on sites when needed. In Warren’s spare time he enjoys DIY, quizzing and country walks. He is also involved with helping at his local Irish club organising charity fundraising nights and other events.

Kim Mead

Gym & Spa Design

Kim’s career began in the property industry, where she spent a number of years working for both estate agents and developers, giving her a broad spectrum of experience and knowledge of how the industry functions.

Kim has worked alongside Nick for the past 11 years and transforms his ideas & designs into 3D visuals and 2D floor layouts via CAD & Visio in line with the architect’s requirements. She brings together all project documentation including equipment specifications, quotes & project drawings. Once finalised and agreed, Kim procures all the required equipment.

In her spare time, Kim loves playing tennis, cooking and travelling.

Sally Ottewell

Gym & Spa Consultant

Sally has over 10 years’ experience in sales. She has worked within the communications industry for 12 years and made the move to motive8 because of her love for all things fitness.

Sally is passionate about gym and spa design and takes pride in each individual project, whether that be residential, corporate, commercial or within the hotel market. She consults, designs layouts and provides product advice on schemes nationwide with a range of developers, designers, project managers and private clients.

She enjoys being active, is a regular gym goer and has practiced yoga since being a teenager, qualifying to teach it in 2014.

Emma Jackson

ASSISTANT DESIGN CONSULTANT

Emma has recently joined the Gym and Spa Team, after graduating from the University of Nottingham with a masters in Product Design and Manufacture Engineering.
She is experienced in CAD, creating 3D visuals and has extensive design knowledge, which she’s now using to design gym and spa facilities.

In her spare time Emma enjoys travelling, cooking and spending time with her family and dogs.

Ashley Wright

Head of Gym & Spa Management

Ashley moved back to the UK after working as a singer in production shows around Europe. Starting in the fitness industry as a Personal Trainer, Ashley joined Motive8 as an Area Manager in 2019 before moving into the role of Head of Gym and Spa Management. Ashley oversees the Gym and Spa Department ensuring a high standard of service is met for the residents and motive8’s clients.

Away from work, Ashley still teaches spin classes at a number of gyms across London and enjoys cooking and travelling.

Josh Remedios

Gym & Spa Area Manager

Josh has worked for motive8 since 2013 after graduating from University of Portsmouth. He has worked his way up through the gym and spa department from Spa Operative, to Supervisor, Manager and now Area Manager. Josh works with the managers he oversees to provide facilities residents can enjoy as an extension to their homes as well as working closely with the estate management companies to ensure the standards at all sites remain high.

Outside of motive8 Josh is a keen on his travelling and adding to a growing list of countries he has visited as well as being passionate about his own fitness and football.

Lauren Alford

Gym & Spa Area Manager

Starting in the fitness industry as a Personal Trainer with a specialism for pre and post-natal exercise, Lauren moved into management and now oversees the running of several of motive8’s fully managed gym & spa contracts. Lauren deals with the day-to-day operations of these sites whilst ensuring a high standard of service is met for the residents and motive8’s clients.

Away from work, Lauren is a holistic therapist and yoga teacher. Having previously competed in multiple martial art disciplines, she still enjoys practicing them as part of her weekly workout routine.

Will Thompson

GYM & SPA AREA MANAGER

Will has worked in the leisure industry for 12 years. During this time, he has held many different roles all over the country in many different sectors of the leisure industry.
Will joined the motive8 team in August 2019 as Gym and Spa manager where he excelled and has since been promoted into the area manager role.

In his spare time Will enjoys spending time with friends and family and open water swimming in Shepperton lakes.

Kate Halsall

Personal Trainer & Biomechanics Coach

Kate is an enthusiastic personal trainer, and qualified biomechanics coach, who specialises in posture and back care. She has worked in the industry since 2009, and her other specialisms include weight/fat loss, group exercise and working with specialist populations.

On top of that, Kate loves working with groups of pregnant ladies as she is also pre and post-natal qualified! Exercise is a real passion of hers, and she can often be found riding her bike, going to fitness weekends, walking in the lake district – and she’s recently started participating in cycling sportives.

When it comes to advice, she claims “give it a try – what’s the worst that could happen?” is her greatest piece.

Emily Forbes

Personal Trainer

Emily is motive8’s in-house nutritionist, and doesn’t stop at just being a great personal trainer. Her effective programming and nutritional advice is highly popular and aimed at helping clients achieve a variety of fitness goals.

Not only is Emily passionate about nutrition though, as she also loves strength training and Yoga. She takes a holistic approach to exercise, nutrition and health as a whole, which no doubt makes for a recipe for success across the board.

Her greatest piece of advice is simply “consistency…this will help you achieve your goals for the long term.”